Operational AI for Hospitality

One intelligence. Every department.

Lodgient is a single AI that sits above your PMS, POS and phone lines — coordinating every team, enforcing every standard, and protecting every dollar of revenue. From the front desk to housekeeping, the kitchen to the boardroom: one mind connects them all.

Request a Private Demonstration → See Every Department
9
Departments, One AI
Zero
Hardware Required
24/7
Guest Coverage
Luxury Independents◆Resorts◆Boutique Collections◆Multi-Property Groups◆Branded Estates◆ Luxury Independents◆Resorts◆Boutique Collections◆Multi-Property Groups◆Branded Estates◆

Your hotel doesn't have a staffing problem.
It has a coordination problem — and it costs you guests, standards and revenue every single shift.

The Reality

A dozen systems, none of them speaking.

→ A guest calls at 11pm about a broken radiator. The note is scribbled on paper. By morning, it's lost.

→ Housekeeping finishes Room 214. The front desk doesn't know for another twenty minutes.

→ A booking arrives with no deposit captured. Nobody flags it until checkout — or ever.

→ Your best upsell window goes to voicemail because the team is buried in check-ins.

→ A VIP's dietary note sits in the PMS. The kitchen never sees it.

→ An event enquiry lands on Saturday. By the time anyone replies, they've booked elsewhere.

These aren't edge cases. They happen every shift, in every department.

Your PMS holds reservations. Your POS rings up orders. Your phone system takes calls. Each is excellent at its own job — and completely blind to the others.

Nothing watches the whole hotel. Nothing makes sure the handoff actually happens.

The issue isn't your people. It's the absence of a single intelligence that connects them — and follows through.

Lodgient is that intelligence.

One AI · Every Department

Not nine tools. One intelligence that runs nine departments.

Lodgient doesn't add another app to an already-crowded stack. It is a single AI with one view of the entire property — answering calls, routing requests, enforcing standards and protecting revenue across every team at once.

01

Front Desk & Reservations

Answers every call, captures every request, and validates every booking — so no arrival, special request or VIP note slips between shifts.

02

Housekeeping

Live room status, auto-prioritised cleans, and an instant hand-off to the front desk the moment a room turns ready. No radios, no guesswork.

03

Food & Beverage

AI answers every in-room and outlet call, takes the order, upsells naturally, and fires it straight to the kitchen and POS — confirmed, with an ETA.

04

Maintenance & Engineering

Turns a guest complaint into a tracked work order in seconds — and makes sure it's closed, not forgotten, with escalation if it stalls.

05

Revenue & Booking Integrity

Catches missing deposits, rate errors and policy gaps before they become losses — validating every reservation against your rules, automatically.

06

Sales, Groups & Events

Never lets an enquiry go cold. Responds instantly, routes the lead, chases the proposal, and keeps every event detail in sync with operations.

07

Concierge & Guest Experience

Remembers every preference and request, and orchestrates the right teams to deliver on them — turning intentions into a flawless stay.

08

Spa, Leisure & Activities

Fills the schedule, confirms bookings and reduces no-shows across every outlet — protecting the ancillary revenue most hotels leave on the table.

09

Executive & Multi-Property

One live operating picture across every department and every property — standards, revenue and performance, without a single phone call.

Flagship Capability

RoomService AI — the voice of your hotel, on every line.

Elegant in-room dining service in a luxury suite
Enterprise-Grade Hospitality Voice

Every call answered. Every order confirmed. Without adding headcount.

A voice AI trained for hotel operations picks up the lines your team can't — in-room dining, front-desk overflow, the after-hours calls that used to reach voicemail. It understands the order, upsells with taste, and fires it straight into your POS and kitchen.

  • AI voice ordering on in-room phones and outlet lines
  • Natural, on-brand upsells on every single order
  • Direct POS & kitchen integration — Simphony, Silverware, Maestro
  • After-hours, overflow, or full-time — you decide the coverage
  • SMS confirmation with a live delivery ETA
Explore RoomService AI →
Live Order Flow

From a guest's voice to your kitchen — in real time.

No app to download, no number to call back. The guest lifts the in-room phone, speaks naturally, and the order lands in your POS — priced, upsold and confirmed before they hang up.

Room 412
AI → POS · Live
ItemClub Sandwich
ModifiersNo Mayo · Add Bacon
Upsell acceptedGlass of Malbec
Delivery ETA22 min
Order confirmed · Fired to kitchen
How It Works

It sits above your stack — and makes it act as one.

Lodgient doesn't replace your PMS, POS or phone system. Your PMS is your system of record. Lodgient is your system of action.

i.

Connect

Integrates with your existing PMS, POS and phone system in days. No hardware, no rip-and-replace.

ii.

Observe

Listens across calls, messages and systems — turning conversations and data into structured, actionable work.

iii.

Coordinate

Routes the right task to the right department instantly — and enforces that it's completed, not just assigned.

iv.

Report

Gives leadership a live, cross-property view of standards, revenue and performance — in sixty seconds, not a meeting.

Why Now

Your hotel tech was built to store records — not to run operations.

Most hotels run on technology designed ten to twenty years ago. Opera, Maestro, Silverware and dozens of others were built as systems of record. They were never designed to:

— Coordinate work across departments in real time
— Enforce that a task was completed, not just logged
— Capture and structure every guest conversation
— Flag revenue leakage before it happens
— Give management a live picture without a single phone call

Lodgient doesn't ask you to replace these systems. It sits on top of them — and adds the one layer they were never built to provide: an intelligence that watches the whole hotel and makes sure the work gets done.

Modular by Design

Start where the pain is. Expand when you're ready.

One AI, switched on department by department. Begin with a single module, prove the value, and let it grow into the operating layer for your entire property.

ModuleWhat It SolvesIdeal Starting Point
RoomService AIMissed calls, after-hours coverage, order accuracy and upsell captureHotels losing F&B revenue to unanswered lines
Guest Request EngineRequests lost between shifts, departments and channelsProperties where things fall through the cracks
Revenue IntegrityDeposit gaps, rate errors and policy enforcementProperties relying on manual booking review
Housekeeping SyncRoom readiness and front-desk hand-off in real timeFront desk & housekeeping out of sync
Sales & Events AISlow enquiry response and cold group leadsHotels leaking group & event revenue
Executive IntelligenceCross-property visibility and SLA benchmarkingMulti-property groups and management companies
Deployment

Live in 30 days. No disruption.

I

Connect & Configure

Week 1–2

Integration with your existing PMS and POS. The AI is configured to your property, your brand and your standards.

II

Voice & Requests Live

Week 2–3

RoomService AI begins answering calls. The guest-request engine starts routing and tracking work across departments.

III

Full Intelligence

Week 3–4

Revenue integrity, housekeeping sync and executive dashboards activate. One AI, running the whole property.

Scale

One property, or one hundred.

Built on multi-tenant architecture for luxury independents, resorts, boutique collections and enterprise portfolios alike.

Standardised operations across every property. Centralised visibility for leadership. Local autonomy for the teams on the ground.

Security

Trust is non-negotiable.

  • GDPR-aligned data handling & guest-privacy controls
  • Role-based access, granular to each department
  • Full, immutable operational audit logs
  • Secure, API-based integrations only
  • Configurable escalation hierarchies
  • Regional data-residency options
Questions

The details, answered.

No. Lodgient sits above the systems you already run. Your PMS stays your system of record and your POS keeps processing orders — Lodgient is the intelligence layer that connects them, coordinates the work between them, and makes sure it actually gets done.
Lodgient connects through secure, API-based integrations to major hospitality platforms — including Opera, Maestro, Simphony and Silverware — as well as your phone system. If you run it, we'll work to connect to it; integrations are confirmed during onboarding.
Most properties are fully live within 30 days, with no disruption to operations. We connect and configure in weeks 1–2, bring voice and guest-request handling online in weeks 2–3, and activate the full intelligence layer by week 4.
Not at all. Lodgient is modular — start with the single capability where the pain is greatest (most begin with RoomService AI), prove the value, and switch on additional departments whenever you're ready.
Yes. Lodgient is built with GDPR-aligned data handling, role-based access per department, full operational audit logs, secure API-based integrations and regional data-residency options. Guest privacy is treated as non-negotiable. See our Privacy Policy for detail.
Yes. Lodgient is built on multi-tenant architecture for groups and management companies — standardised operations and centralised visibility across every property, with local autonomy for on-property teams. See Portfolio pricing.
Pricing is per property, per month, scaled to your size, outlets and the modules you activate — with no hardware cost and no per-device fee. Full detail is on the Pricing page.
Get Started

Your hotel has a technology stack.
It's time it had an intelligence.

The gap between your systems is where revenue leaks, standards slip and teams lose sight of each other. One AI closes it. See it on your own property.

Request a Private Demonstration →

GDPR-Aligned

Data Protection

Enterprise-Grade

Security

Privacy-First

By Design

Built for Global

Hospitality