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Flagship · RoomService AI

The voice of your hotel, on every line.

An enterprise-grade voice AI trained for hotel operations. It answers the calls your team can't, takes the order, upsells with taste, and fires it straight into your POS and kitchen — every call, every shift, without adding headcount.

Speak With Us → See How It Works
24/7
Always Answered
Zero
Calls to Voicemail
One Voice
Every Outlet, Every Line

Every unanswered call is a guest left waiting — and revenue walking quietly out the door.

The Reality

Your phone is ringing. Nobody's free to answer.

→ It's the dinner rush. Three guests are checking in, so the in-room dining line rings out.

→ It's 1am. The kitchen's open but the desk is unmanned — the call goes nowhere.

→ A guest wants to add a bottle of wine, but no one's there to suggest — or take — it.

→ A caller speaks little English. The order is taken wrong, and the dish comes back.

→ Your team is excellent — and stretched. Every missed call is a guest who simply gives up.

In-room dining is one of your highest-margin services. It's also the easiest to lose.

Every call that rings out is an order that never happens, an upsell never offered, and a guest who learns not to bother next time.

You can't justify a person on every line, around the clock. You shouldn't have to.

RoomService AI answers every call your team can't — and turns it into a confirmed, upsold order.

Always on. Always on-brand.

How It Works

From a guest's voice to your kitchen — in real time.

No app to download. No number to call back. The guest lifts the in-room phone and speaks naturally — RoomService AI handles the rest.

i.

Answers

Picks up instantly in your hotel's voice and language — in-room dining, an outlet line, front-desk overflow or the after-hours calls that used to reach voicemail.

ii.

Understands

Takes the order naturally — modifiers, dietary needs and allergens included. It knows your menu, your prices and what's available right now.

iii.

Upsells

Suggests the glass of wine, the side, the dessert — with taste, never pressure. A natural, on-brand upsell on every single order.

iv.

Fires

Sends the confirmed order straight to your POS and kitchen, then texts the guest an SMS confirmation with a live delivery ETA.

Elegant in-room dining service in a luxury suite
Trained for Hospitality

Not a call centre bot. A member of your team.

Generic voicebots frustrate guests. RoomService AI is built specifically for hotels — fluent in menus, modifiers and the unspoken grace of five-star service. Guests feel looked after; you capture every order.

  • Speaks in your hotel's tone, named and styled to your brand
  • Understands natural speech, accents and interruptions
  • Handles modifiers, allergens and dietary requirements with care
  • Knows live availability — never promises what the kitchen can't make
  • Escalates gracefully to a human whenever it should
Hear It In Action →
Capabilities

Everything a great order-taker does — on every call, at once.

01

Natural Voice Ordering

Answers in-room and outlet lines and takes the full order by voice — no app, no tablet, no friction for the guest.

02

Intelligent Upselling

Offers the right wine, side or dessert on every order — lifting average check without ever feeling pushy.

03

Menu & Modifier Mastery

Knows every item, modifier and price — and respects live availability so nothing is promised that can't be made.

04

Allergen & Dietary Awareness

Captures allergies and dietary needs accurately and flags them to the kitchen — protecting guests and your reputation.

05

Multilingual

Greets and serves international guests in their own language, so every order is taken right the first time.

06

Real-Time POS Firing

Sends every confirmed order straight to your POS and kitchen, with an SMS confirmation and live ETA to the guest.

Live Order Flow

Confirmed and fired before the guest hangs up.

The moment the guest finishes speaking, the order is priced, upsold, confirmed and on its way to the kitchen — with a text on its way to the room.

Room 412
AI → POS · Live
ItemClub Sandwich
ModifiersNo Mayo · Add Bacon
Upsell acceptedGlass of Malbec
Delivery ETA22 min
Order confirmed · Fired to kitchen
Coverage

Deploy it your way.

Start by plugging the gaps that cost you most — or let RoomService AI carry every line. You decide the coverage.

i.

After-Hours

Capture the late-night and early-morning orders your team isn't staffed to take — turning closed hours into open revenue.

ii.

Overflow

Answers the moment your team can't reach the phone, so the dinner rush never sends a paying guest to voicemail again.

iii.

Full-Time

Let RoomService AI handle every call, on every line, all day — consistent, upsold and on-brand, at any volume.

Integrations

Works with the systems you already run.

RoomService AI connects directly to your point-of-sale and kitchen — no rip-and-replace, no new hardware. Orders land where your team already works.

Oracle Simphony
POS
Silverware
POS
Maestro
PMS · POS
Your Stack
API-Based
Why It Matters

The lines you were losing, recovered.

100%
of calls answered — no line rings out
24/7
coverage across every outlet and shift
Every
order with a built-in upsell offered
Zero
added headcount to make it happen
Questions

The details, answered.

RoomService AI is warm, natural and styled to your brand — many guests simply experience attentive, prompt service. It's transparent when asked, and hands off to a human gracefully whenever the situation calls for it.
Through direct, API-based integrations with systems like Oracle Simphony, Silverware and Maestro. Confirmed orders fire straight into your existing workflow — no new hardware, no parallel process for your team to learn.
Yes. It's configured to your exact menu, pricing, modifiers and availability, and captures dietary requirements and allergens accurately — flagging them clearly to the kitchen on every order.
No. RoomService AI works with your existing phone lines and in-room handsets. There's nothing to install in the rooms and nothing for guests to download.
Absolutely — most properties do. Begin where the lost revenue is greatest, prove the value, and expand to full-time coverage whenever you're ready.
Get Started

Stop sending guests to voicemail.

Every call answered, every order confirmed, every upsell made — without adding a single person to the rota. See RoomService AI on your own property.

Speak With Us →

Every Line

Answered

24/7

Coverage

Higher

Average Check

Zero

New Headcount